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Showing posts with label Email. Show all posts
Showing posts with label Email. Show all posts

Tuesday, May 24, 2011

Yahoo ready to deliver on promise to upgrade email (AP)

By MICHAEL LIEDTKE, AP Technology Writer Michael Liedtke, Ap Technology Writer – Tue May 24, 7:53 am ET

SAN FRANCISCO – Yahoo Inc. is giving its popular email service a long-promised facelift in an attempt to make it more appealing to people who are increasingly using Facebook, Twitter, Google and other online alternatives to communicate.

The changes announced Tuesday build upon a redesigned email format that Yahoo began testing seven months ago. The estimated 277 million users of Yahoo's free email service will be switched to the new version during the next few weeks.

The overhaul will enable updates to Facebook and Twitter accounts to be posted from within Yahoo's email boxes. The revamped service is supposed to be two times faster and capable of sending attachments of up to 100 megabytes. Other tools include better junk-mail controls and the ability to chat with friends and family logged into Facebook.

Yahoo is counting on the changes to help attract and retain email users at a time when more people are flocking to the rival Gmail service run by Internet search leader Google Inc.

Although Yahoo's service remains larger than Gmail, it has been losing ground in the past year. Through April, Yahoo boasted 277 million email users worldwide, a drop of about 3 million, or 1 percent, from the same time last year, according to the research firm comScore Inc. Meanwhile, Gmail had grown to 220 million wordwide users, up 43 million, or 24 percent during the past year.

Most of Gmail's gains appear to be coming at the expense of Microsoft Corp.'s Hotmail service, which remained the global leader with 327 million users, according to comScore. But that figure was down 27 million, or 8 percent, from last year.

Cultivating loyal email users is important because they tend to be frequent visitors and they often remain logged in when using other online services run by the email providers. The return trips and logged-in activity creates more opportunities to show Internet ads, the main way that both Yahoo and Google make money.

Yahoo, though, hasn't been luring as many advertisers as Google for years, a problem that has weighed on Yahoo's stock.

The email upgrade is expected to be among the signs of progress that Yahoo CEO Carol Bartz emphasizes Wednesday when she and other top company executives are scheduled to update analysts on their turnaround plan.


Yahoo! News


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Wednesday, April 20, 2011

'Decapitate' Email Prompted Complaint Against Outgoing Homeland Security Official

FoxNews.com

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Homeland Security Secretary Janet Napolitano's outgoing communications chief is known for his combative style. But in a confrontation that was undisclosed until now, he once threatened to "f---ing decapitate" the staff at the immigration office press shop. 

The email outburst from Assistant Secretary for Public Affairs Sean Smith so startled one of the employees on the receiving end that she made an internal complaint against him. She described the threat as "serious misconduct" and requested a "full investigation" from the Office of Inspector General. 

Emails obtained by FoxNews.com depict the exchange, which started when Smith criticized the immigration press team in response to a suspected leak. As Smith prepares to leave the department this month, Kelly Nantel, the employee who filed the complaint in late 2009, expressed concern that it was never fully addressed. 

Nantel confirmed to FoxNews.com that she "took action" in response to the emails. 

"I took what I thought was appropriate action," she said. Nantel was lead press secretary at Immigration and Customs Enforcement at the time; she recently left to work for the National Transportation Safety Board. 

Department of Homeland Security spokeswoman Amy Kudwa said the complaint was passed on from the inspector general to the Office of the General Counsel, which conducted an inquiry and apparently did not consider the email a bona fide threat. 

"After conducting a thorough review, (the agency) determined that, although the email was inappropriate, the email did not constitute a legitimate threat to Ms. Nantel," Kudwa said in a written statement. "Mr. Smith was counseled by senior departmental leaders and apologized to Ms. Nantel. They worked together amicably until she departed ICE for a position at the NTSB earlier this year." 

Nantel, though, said she was "unaware that it was ever resolved." 

The confrontation in August 2009 flared after an Associated Press reporter sent an email to the Homeland Security press staff asking about an upcoming detention center announcement -- a story DHS was already coordinating with The New York Times on. The reporter was apparently tipped off to the news, raising questions about the possibility of a leak. 

After some back-and-forth among the staff, Smith sent an email to Nantel and her deputy Richard Rocha with the following: 

"I swear to f---ing god I am going to come over to ICE and f---cking decapitate every single person in both the press shop and leg shop," he wrote. "Not only does Eileen have all this information, she also knows the NYT has it. Only 3-4 people knew that, and most of them are on this email chain." 

He ended the note with, "John, we need to talk about the future of your press shop." The last part was directed toward John Morton, the director of ICE who was copied on the email along with a few other officials. 

Smith evidently tried to make amends afterward. A day after he snapped at his staff via email, he sent a follow-up applauding the team for the coverage they ended up getting on the detention announcement. 

"I also want to apologize for (the) email I sent yesterday," he wrote, explaining that "frustrations" with the AP's fact-finding got the better of him. "I'm sorry for saying such dumb things." 

He told Nantel and Rocha that they've been "great partners." 

But by that point, Nantel was already drafting her complaint, which she sent. Nantel wrote in the email that she felt "compelled" to file it in accordance with official policy and her duties as a supervisor. 

She then informed Smith, telling him that while she acknowledged his "apology," his email "was wholly inappropriate and unprofessional." 

"You not only attacked my professional credibility, but that of my staff without any factual information," Nantel wrote, adding that "threats against me and my staff" should not go unaddressed. 

Internal emails show a handful of exchanges about her complaint following the incident. In one email sent the following week, Nantel was informed that a lawyer with the Office of the General Counsel had been assigned to "conduct the review." Nantel followed up a month later, asking another official for an "update" on the review -- she noted that "we are still under the prohibition from dealing directly with Sean." Nantel was told to expect to "hear something soon." 

Nearly two weeks later, Nantel asked again, and was told "they are not helping us out." 

It is unclear what other conversations took place among investigators. Kudwa described the inquiry as thorough. 

Smith came to Homeland Security from the campaign trail. He had been working as the Obama campaign's Pennsylvania communications director in 2008. Before that, he worked for Sen. Joe Lieberman's 2006 re-election campaign. 

Smith, as Lieberman's campaign manager in the dramatic primary battle against Democrat Ned Lamont, made waves in 2006 when he accused political opponents of sabotaging Lieberman's campaign website and email. He described the apparent service disruption as a "coordinated attack," and the campaign notified state and federal investigators of the allegation. 

However, nearly two years later, the local Stamford Advocate newspaper reported on an FBI email that said investigators found no evidence of an attack, and that the website was just poorly configured. 

Smith, after moving on to the Obama campaign, eventually secured the high-ranking position within the Obama administration. Nantel, by contrast, is a career employee originally hired during the prior administration.

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Sunday, April 17, 2011

Southern California Republican Allegedly Sent Offensive Email to Obama

Associated Press

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LOS ANGELES -- A Southern California Republican Party official was under fire Saturday after allegations she sent an email that included an altered photo depicting President Barack Obama as an ape.

An e-mail reportedly sent by party central committee member Marilyn Davenport shows an image, posed like a family portrait, of chimpanzee parents and child, with Obama's face artificially superimposed on the child. Text beneath the photo reads, "Now you know why no birth certificate."

Davenport, when reached by The Associated Press, said she would provide a written statement with her response, but several hours later she had not issued one.

The alternative newspaper OC Weekly first reported the story, and was told by Davenport that the e-mail was "just an Internet joke." She also asked the Weekly, "You're not going to make a big deal about this are you?"

Republican Party of Orange County Chairman Scott Baugh told The Associated Press on Saturday that he wants an ethics investigation into the incident.

"It's just highly inappropriate, it's a despicable message, it drips with racism and I think she should step down from the committee," said Baugh.

Baugh said it could be several days before it's known whether the ethics committee will agree to investigate Davenport.

At the very least, Baugh said, Davenport should be apologizing for what she's done rather than attacking whoever leaked the email to media, referring to an email Davenport sent after the story broke calling on "the coward" who leaked the email to come forward.

Davenport, a tea party activist, represents the 72nd Assembly District in Orange County on the central committee.

She represents Brea, Placentia, Fullerton and portions of other Orange County cities to the county committee tasked with fundraising, campaigning and debating policy for the Republican Party.

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